This is quite an angry emo post so I would advise most of my readers to skip this and scroll down to read the conclusion only. However, if you're unfortunately still part of Optus, please continue reading.
Some American optus lady called me using the robotic read off the script voice. And this is how the conversation went
Optus Robot :" Hi, if you switch back to optus you're entitled to receive a free phone such as the Iphone"
I kindly interupted by saying
Gloria:: "No sorry I'm not intereted"
Optus Robot: but miss, why don't you allow me to continue telling you about these offers we have first.
Gloria: no please it's okay, I told myself before, I will not switch back to Optus no matter what you say.
Optus Robot: may I know why?
Gloria: because I don't like your customer service and I have really bad optus reception at my house. but yeah, mainly because i just don't like your customers service, like, really really don't like.
Optus Robot: oh okay, I will note that down, Thanks.
*hangs up*
Truly, why optus?
Here's 10 real reasons why I really hate optus and will not convert back to Optus again no matter what free new iphone they're going to give me
1. The connection really really really suck at my house. The longest conversatoin = 30 seconds then it goes hello? hello? hello? then hangs up.
2. Back then, the deals were extremely expensive and a rip off. I signed up for a $35 plan + $5 handset and I only had can't remember, but very very very little credit. I know now they've improved and caught up with 3 but too late
3. My phone died after 1 year+ I went back and see what could be done. I tried cancelling the contract and was willing to pay the fee. and guess how much it cost? $500+ the remaining fees 500 bucks? 3 quoted me 50 bucks and the 3 lady was even nice enough to let me wave off my fees. and so I decided to continue with my contract paying $41 a month for nearly a year without even using much credit because that was more worth it that way.
4. Can't do automatic roaming through the net etc, have to call stupid customer service. Once, at the airport, it took me nearly 2 hours to reach them that I could memorize those annoying music in the background. 2 hours just to transfer to get to customer service?
5. I had a couple of troubles with my phone before and I went to a physical optus shop. The service was so bad that they seemed really impatient with me and all they know how to say is "call customer service", once, the guy just handed me a slip with the customer service number without saying much at all.
6. When you call up customer service, not only it takes you AGES to even reach someone that can help you, after the person picks up the phone, uses robotic voice to read off the script for 5 minutes, after that you have a chance to speak, but, you need to take another 15mins answering stupid questions before you could get into the real topic.
6. After my contract ended, it was my own fault that I did not cancel it straight away so optus kept charging me $41 for 6 months eventhough my contract ended. Yes, it was my fault. So i do not blame them, but what got me really angry was I called them up to cancel it, and the lady confirmed to me clearly that my contract is cancelled.
A month later, my bill arrived again. I called up, and yes, after wasting my time trying to get to them again, they said my contract hasn't been cancelled. No matter how many times I said I did do it they refused to believe me and made me cancel again.
7. Gladys was using my optus number at that time and the lady said she will send my mum an email on transfer of membership/number or wtv it is to fill in the form. My mum waited for 1 month and they did not send her the form.
After 1 month, my bill arrived AGAIN despite many times of cancelling.
Okay you get my story
Conclusion
Optus has really bad customer service, it will take you ages to reach their customer service and they do not do what you tell them to do or what they promised you to do. So please do not get optus. Thanks.
Anyway, I actually really do want an Iphone. I've told myself though that I will definitely buy an iphone with my first pay next year to..."reward myself.".
Alright to tone down this post, I shall post up some tiny secrets
I like Miley Cyrus
and
Tim has Bieber Fever.
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